How to Complain

Our commitment to you 

We are committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. We take all complaints seriously and following the steps below will help us understand your concerns and give you a fair response. 

How to complain 

Please quote your policy number and claim reference (if applicable) in all correspondence so that your concerns may be dealt with speedily. 

If you have any questions or concerns about any aspect of your insurance, in the first instance please contact us: 

Email: admin@insure4boats.co.uk

Post: Insure4Boats, The Royals, 353 Altrincham Road, Manchester, M22 4BJ

Phone: 0333 400 7087 

If you are unhappy after we have reviewed, and you wish to make a complaint please contact:

For a claim:

Please contact MAC Marine Claims:

• Post – MAC Marine Claims Ltd, Discovery Court 551-553 Wallisdown Road, Poole, Dorset, BH12 5AG
• Email: office@macmarineclaims.com
• Phone: 0333 400 9159

All other matters: 

Please contact the Managing Director at Accelerate Underwriting Ltd:

• Post - 3rd Floor, 153 Fenchurch Street, London, EC3M 6BB
• Email - complaints@accelerate-underwriting.com

Details of the Accelerate internal complaint-handling procedures are available on request.

If you are still unhappy with the response

If you are still unhappy after their review, or you have not received a written offer of resolution within 8 weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (FOS). The FOS is an independent body that arbitrates on complaints.

The FOS can be contacted at:

Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Telephone: 0800 0234567 or 0300 1239123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

You have six months from the date of our final response to refer your complaint to the FOS. This does not affect your right to take legal action, however, the FOS will not adjudicate on any case where litigation has commenced.